Soft Skills in Nursing

The perceived importance of soft (service) skills in nursing care: A research study.

Nursing education has transformed over time. While this is particularly evident in the integration of technology in pedagogy, it is not evident whether the training of soft (service) skills has also evolved effectively. Though soft (service) skills are much less tangible than technology, they are perennially relevant and important for nursing care which is essentially people-oriented. This study was conducted to understand how soft (service) skills were being perceived by patients and their family members. Literature review on nursing pedagogy was augmented by a survey that collected the perceptions with regard to soft (service) skills in nursing care; namely, the dimensions of reliability, assurance, tangibles, empathy and responsiveness. Based on quantitative data, patients and family members rated the soft (service) skills of reliability and responsiveness to be highly important for nursing care. Additionally, the participants’ qualitative comments pointed toward the importance of empathy, assurance and responsiveness. The conclusion was that besides knowledge acquisition and technical competency, nursing curriculum could explicitly incorporate more soft (service) skills to enhance the care standard. soft skills in nursing

In the video, the narrator explains why communication is an essential skill in the nursing profession. She also offered tips on how to develop one’s communication skills. Communicating with other nurses is an important part of the nursing profession. Because nursing is a team effort, you’ll want to develop basic, effective nursing communication skills.

In this video, I’ll discuss some basic tips that can help you get along with other nurses and communicate important information so that your nursing unit can run smoothly.

Tip 1: Use good etiquette. You always want to say words like “please” or “thank you” when communicating with other nurses on your floor.

Tip 2: Learn to read body language. There are times when you’ll want to avoid talking with another nurse, especially if he or she is having a rough time. 

Tip 3: Use a compliment sandwich when criticizing or correcting a fellow nurse. This helps them to understand that you value and respect their work, yet it enables you to offer them advice on how to perform better.

Tip 4: Clearly communicate your needs. Don’t drop hints or expect your fellow nurses to read your mind. If you need help with something, ask a fellow nurse directly. In addition, offer to do something for them.

Tip 5: Learn to give and receive a good nursing report. You don’t want to be known as the nurse who gives a horrible report. Make sure to include necessary information when giving report, and try to make a mental note of things throughout your shift that you can tell the oncoming nurse.

Through social emotional and game-based learning, nurses and health care professionals will learn and practice soft skills in virtual environments to prepare them for real-life situations.  This resource will support inter-professional, team-based collaboration to promote the long-term viability of our health care system.

Source: US National Library of Medicine National Institutes of Health


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